On your Android smartphone or tablet, launch the Google Play Store app.Tap Get and then Install to download the app.Note: Your device must be on a Duo-supported version of iOS. On an iPhone, launch the App Store, or on an iPad, tap iPhone Apps at the top of the screen.If you are unsure which option you want to use, refer to Options for Two-Factor Authentication for more information.We do not recommend this option as it is dependent on additional configuration that is not currently in place at U-M. Duo Mobile has setting named "Duo Restore" that is designed to transfer your Duo accounts when you get a new device.The camera access is only used to scan a code as part of the activation process. Duo Mobile permissions require access to send you notifications and to your device’s camera.Duo Mobile requires approximately 32 MB of internal storage on an Android device (varies with device) and 30.8 MB on an iPhone.Make sure you know your password before you begin. You may need your password for your device’s app store to download Duo Mobile.Individuals in Michigan Medicine who use university-managed devices and need to complete two-factor authentication to log in to Michigan Medicine-specific services, including MiChart for Electronic Prescription of Controlled Substances (EPCS), will follow different documentation. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.This document provides instructions for downloading and installing the Duo Mobile app on your mobile device. Need help? Contact the IT Service Desk at 80 or 78 or via Live Chat. In addition to security fixes, software updates can include new or improved features and compatibility with various devices or applications. Updates have security patches that can cover security holes and keep hackers out of the network. If you can update your operating system, please do so immediately. You cannot download the latest version of Duo Mobile on mobile devices running on Android 8 or 9 or iOS 13.Mobile devices using Android 8 or 9 or iOS 13 will no longer receive Duo Mobile maintenance fixes or security updates.However, there is a downside to using Duo on an older operating system. SMS-delivered passcodes and phone callback authentication are not affected by this change.Duo Mobile-generated passcodes will also continue to work on already-installed versions of the app, and users will continue to be able to authenticate.Duo Push will continue to work on already-installed versions of Duo Mobile on Android 8 or 9 and iOS 13, and you will continue to be able to authenticate.The good news is that you can still use Duo if you use Android 8 or 9 or iOS 13. Duo Mobile will continue to be fully supported on iOS 14, Android 10, or newer. To anticipate these OS deprecations, Duo will no longer support Duo Mobile on Android 8 or 9 and iOS 13. As part of these release cycles, older Android and iOS operating systems stop receiving important updates and go through end-of-service and end-of-life phases. Google and Apple deploy new operating systems (OS) as major releases every year. Effective February 9, 2023, Duo Mobile will no longer support Android 8 or 9 and iOS 13.
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